Booking confirmation
After receiving your request, we immediately check whether the tour can be carried out on the desired date and send a confirmation email with the booking confirmation. This will contain all the details of the tour and the payment conditions. Please check your spam folder, as it can sometimes happen that our emails end up there. Please give us your mobile number where you can be reached during the tour.

Payment conditions
Payment will be made immediately after receipt of the booking confirmation. Payment can be made by credit card or instant bank transfer. Receipt of payment will be confirmed in writing.

Voucher
As soon as your booking has been confirmed and payment received, we will send you a PDF voucher with our logo. The voucher contains all booking details and important information such as: Address, possible pick-up point or meeting point, validity period, what you should bring with you, notes on clothing etc. and the cancellation conditions.

Both electronic and printed vouchers are accepted for presentation at the respective activities!

Cancellation and refund
Cancellation of your booking under the cancellation policy must be made in writing, quoting the booking confirmation number and the name in which the booking confirmation is made out.

Refunds will be made via the same payment method used at the time of booking. Please note that it takes at least 3-5 working days for the payment to reach your account.

Piemontpur reserves the right to cancel bookings due to unforeseeable conditions (weather, illness, cancellation by the provider). In this case, an alternative date/time slot will be offered or the booking will be fully refunded.

Complaint
If the booking does not go as planned or you are unhappy with the experience and would like to request a refund, please email us so that we can investigate the matter.

All correspondence will be sent via email. Please check your spam folder.